If your order is less than USD200 the applicable shipping cost will be added to your total order value at checkout (UK USD 8, Europe USD 20, Rest of World USD 35).
We aim to ship same day (orders received before 3:30pm Monday to Friday) or following working day from receipt of order. If for any reason this is not possible, we will email you with an explanation and order status.
In UK and Europe we use UPS Standard or Interlink/DPD, if you have a preference of shipper please put a note in your order. For all other international orders we use UPS Express Saver (EMS Global Priority for Canada only). All shipments can be tracked and need to be signed for on delivery (we can waive signature requirement on UPS deliveries at customer's request and own risk).
UK 24 hours/next working day, Europe 1-3 working days (for some reason, Greece takes about 7 working days) and the Rest of World 2-4 working days.
We offer a no-quibble returns and exchanges policy and will accept the return of any item bought from our online store, provided it is returned within 28 days of receipt and is unworn, in a resalable condition with all tags still attached. Please send us an email before returning an item. Please note: the cost of returning items to us is at purchaser’s expense.
WE OFFER A RETURNS SERVICE THAT CAN BE BOUGHT ONLINE HERE - A FAST, TRACKED RETURNS SHIPMENT SERVICE AT REASONABLE COST.
If you don’t wish to order your return shipping via our website, we don't mind which postal/courier service you use to return the goods (although we would ask you to avoid FedEx as we always seem to get hit with extra charges), but if the goods do not arrive here, we are afraid that we can't accept responsibility for the loss. Please ensure you put something on the inside or outside of the package so that we can easily identify you as the sender (name or order number is fine). PLEASE NOTE we cannot accept returns on any item that has been altered specifically to a client's request (e.g. hemmed jeans or “pimped” shirts).
If you are sending the goods from outside of the EEC, it is important that you mark the items as RETURNED GOODS, please also declare the value at no more than USD30. PLEASE ALSO COMPLETE THE SELF-ADHESIVE LABEL SENT WITH YOUR ORDER WITH THE ORIGINAL WAYBILL NUMBER AND ATTACH TO PACKAGE NEXT TO ADDRESS LABEL. If you don’t do this, we will end up paying taxes and duties on the item for a second time around.
Upon receipt of returned items, Iron Heart will issue a refund or store credit, or ship an exchange, as required. Refunds will be made by original payment method. First exchanges (value $200 or more) will also be re-shipped for free. If exchanged items are subsequently returned we will charge shipping for a second exchange or will deduct regular regional shipping cost from refund. If any items bought on "Special" (reduced price) are returned, we will deduct the applicable regional shipping cost from refund/credit or will charge shipping on any exchange.
Please allow 7 working days for returns to be processed once they reach our warehouse and a further 3 days for any refund to appear in your account.