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Author Topic: IH America and returns  (Read 531 times)

Offline cbnewman

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IH America and returns
« on: May 19, 2019, 01:18:24 pm »
anyone know if we can send returns back to the Alabama address or does everything still go back to UK? Shipping from US, so big difference for me

Offline neph93

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Re: IH America and returns
« Reply #1 on: May 19, 2019, 01:24:59 pm »
Still has to go the UK. The Alabama address is administrative and no stock is held there. All the relevant info here:

 https://www.ironheart.co.uk/content/returns-exchanges

Online Giles

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Re: IH America and returns
« Reply #2 on: May 19, 2019, 01:36:12 pm »
Please see here:

https://www.ironheartamerica.com/content/returns-exchanges-us

We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed
"OK face up to it - you're useless but generally pretty honest and straightforward . . . it's a rare combination of qualities that I have come to admire in you" - Geo 2011

Offline cbnewman

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Re: IH America and returns
« Reply #3 on: May 19, 2019, 02:02:31 pm »
thanks @Giles and @neph93

Offline Jett129

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Re: IH America and returns
« Reply #4 on: May 20, 2019, 07:33:36 pm »
Please see here:

https://www.ironheartamerica.com/content/returns-exchanges-us

We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed
Recently purchased a bracelet from a company in Amsterdam called Pig and Hen,turned out the bracelet was too big,but in order to exchange it I only needed to send it back to Brooklyn. I thought they must keep inventory in Bklyn,but my exchange arrived a few days later from Amsterdam. I have to say it was very convenient.

Offline Sage954

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Re: IH America and returns
« Reply #5 on: May 21, 2019, 02:37:08 am »
@Jett129 I had a similar experience. Bought a few things from Vollebak that needed to be exchanged for a different size. I shipped to Brooklyn, but package arrived in the UK a few days later. Very easy for me, not sure how much$ it cost the company as the return/exchange label came in the shipment.

Offline Alex

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Re: IH America and returns
« Reply #6 on: May 21, 2019, 08:18:18 am »
I have worked out the agent and will investigate today, thanks guys