how to make a return
We have introduced a new return system that utilises an online portal to allow you to seamlessly return items without the requirement for us to create the label for you. Click here for a step-by-step guide.
How do I make a return?
Returns are made simple and easy by using our online returns portal:
Can I return my order for store credit?
Yes, you will be able to select store credit during the return process on our portal, as outlined above. Once your return is received, checked by one of the crew and processed in, you will receive an email with your store credit code.
Can I return multiple orders with one label?
When will my return be processed?
Can I exchange an item from my order?
Can I use my own return service?
I have removed the tags, can I still make a return?
How should I package my item?
I received stickers and/or a lookbook with my order, do i need to return these also?
What if I change my mind?
Should I include anything else in my return?