IH America and returns

[cbnewman]

anyone know if we can send returns back to the Alabama address or does everything still go back to UK? Shipping from US, so big difference for me

[neph93]

Still has to go the UK. The Alabama address is administrative and no stock is held there. All the relevant info here:

 https://www.ironheart.co.uk/content/returns-exchanges

[Giles]

Please see here:

https://www.ironheartamerica.com/content/returns-exchanges-us

We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed

[cbnewman]

thanks @Giles and @neph93

[Jett129]

Please see here:

https://www.ironheartamerica.com/content/returns-exchanges-us

We are looking to sort out a US forwarding address, but at the moment the above is the way returns have to be processed

Recently purchased a bracelet from a company in Amsterdam called Pig and Hen,turned out the bracelet was too big,but in order to exchange it I only needed to send it back to Brooklyn. I thought they must keep inventory in Bklyn,but my exchange arrived a few days later from Amsterdam. I have to say it was very convenient.

[Sage954]

@Jett129 I had a similar experience. Bought a few things from Vollebak that needed to be exchanged for a different size. I shipped to Brooklyn, but package arrived in the UK a few days later. Very easy for me, not sure how much$ it cost the company as the return/exchange label came in the shipment.

[Alex]

I have worked out the agent and will investigate today, thanks guys

[kiecker]

Out of curiosity was there ever an update to this?

[Giles]

No, sorry....