Do you offer a repair service?

We can do minor repairs here at our workshop in Gosport, UK. For more major repairs we can send the jeans to Japan - it really depends on what repair is needed. If you send us a photo of the worn area we can usually tell if it repairable, and if so we’d ask you to send in the jeans for us to decide if we can mend them here or if they will need to go to Japan.

A price for repair and associated shipping costs will be quoted before any work is carried out. If you have an area of wear or broken stitching, we recommend you have repair work done sooner rather than later - “a stitch in time saves nine” is really true! Many minor repairs can be done at home, we are always happy to advise.

Do you offer an alteration service?

The only alterations we offer are jeans/pants hemming, which can be ordered online and western shirt snap upgrades (only applies to a few shirts where it is shown as an option on the product webpage). We don’t make other alterations, and we don’t recommend you make major alterations to any Iron Heart garments, although of course minor alterations can be made by a local tailor if you have one you trust!

You can purchase hemming here.

How should I wash my jeans?

All a matter of personal preference. The dyeing process with Iron Heart jeans and other denim products means that they do not fade too much but, to get good contrast, heavy wear and minimal washing is recommended. Raw denim jeans should be washed before wearing to embed the constructional stitching. Always wash garments inside out, this will avoid getting unsatisfactory faded crease-lines in the darker areas. Some of our fabrics, for example superblack denim and cotton duck, are susceptible to white marks/creases if not washed carefully and dried flat.

You can view our full Iron Heart Product care guidelines here.